Responsibilities

• Be the primary point of contact and build long-term relationships with customers

• Help customers through email, phone, online presentations, screen-share and in person meetings

• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

• Forecast and track key account metrics

• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organization

• Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis

• Responsible for working with the Sales team to on board and integrate new clients and developing existing client relationships
• Liaise between the customer and internal teams
• Proven account management or other relevant experience

Requirements

• Prospecting Skills

• Teamwork

• Planning

• Build Relationships

• People Skills

• Initiative

• Customer Focus

• Emphasize Excellence

• Manage Multiple Projects

To apply for the job, please send your CV with a cover letter at staffing@careator.com