Careator partnered with a multinational technology company based in the US to support Salesforce implementation and testing initiatives across key platforms, including Salesforce CPQ and Service Cloud. The engagement was driven by ongoing project overruns and delivery challenges caused by talent constraints and gaps in execution capability. The client had previously faced inconsistencies with multiple vendors, leading to delays and a lack of confidence in delivery outcomes. There was a need for a reliable team that could stabilise execution and ensure consistent progress across implementation and testing phases. Careator built a dedicated team structure tailored to the client’s needs, combining experienced leads with trained resources to ensure delivery continuity. A structured ramp-up approach was introduced to rebuild confidence, along with ongoing engagement support to maintain stability and execution quality. This resulted in consistent project delivery and improved operational confidence. The client further adopted Careator’s delivery model internally, scaling their own teams based on the established approach, demonstrating long-term value and sustainability of the engagement.

Careator supported a fast-growing technology company in migrating from a legacy platform to Salesforce Service Cloud, enabling a more scalable and structured customer service environment. The client, operating in the cloud and access management space, required a transition that could support rapid growth while maintaining service continuity The key challenge was executing migration within very short timelines while managing an existing and expanding customer base. The client also exhausted its existing partner network and lacked the required Salesforce expertise internally, making delivery ownership and execution reliability critical. Careator established a strong onsite-offshore delivery model to ensure 24/7 execution capability. A dedicated solution architect worked closely with the client team to design and implement the migration approach, while additional resources were deployed proactively to handle risks and ensure continuity. As a result, the client successfully transitioned to Salesforce Service Cloud within the required timelines, with improved service scalability, stronger delivery confidence, and a more resilient support structure to manage growing customer demands.